Administrative Procedures

Course Details

Course Code: 
ABTC 156

Credits:  3

Calendar Description:

This course is designed to provide an opportunity for students to learn and practice a wide variety of office skills.

Date First Offered:  2007-09-04

  • Total Hours: 45
  • Lecture Hours: 35
  • Laboratory Hours: 10
This course is offered online:  No

Pre-Requisites:  None

Non-Course Pre-Requisites:  None

Co-Requisites:  None

Rearticulation Submission:  No

Course Content:
  • Study Skills
  • Telephone
  • Public speaking
  • Meetings
  • Travel
  • Postal
  • Business machines
Learning Outcomes:

Upon completion of this course, students will be able to:
  • Plan, organize and participate in meetings
  • Record accurate meeting minutes
  • Organize travel arrangements
  • Describe and demonstrate the handling of incoming and outgoing telephone calls in a professional manner
  • Describe and demonstrate the steps in processing incoming and outgoing mail
  • Prepare and deliver oral presentations
Grading System:  Percentage

Passing Grade:  70%

Grading Weight:
  • Assignments: 85 %
  • Participation: 15 %
Number of Assignments:  20

Nature of Participation:
Students must participate in public speaking classes, attend classes, in class discussions

Writing Assignments: 
Approximately 5-15 letters and memos

Percentage of Individual Work:  100

Other Pertinent Information:  10-20 Assignments

Course Offered in Other Programs:  No

Additional Comments:
  • Text books are subject to change. Please contact the bookstore at your campus for current book lists.
  • There are approximately 10 - 20 assignments.
Text Books:
  • Required - Kilgour, Kilgour, Burton, Shelton, Jennings, 2006, Administrative Procedures for the Canadian Office (Pearson Prentice Hall). Chapters Covered: Varies