B.C.'s Energy College

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JEDT 019 - Customer Service Worker

The Customer Service Worker course offers customer service, communication and cashier training necessary for positions in various entry level occupations.


Hours: 30 (Lecture Hours: 30)


Total Weeks: 35





Non-Course Prerequisites:






Course Content:
Communicating effectively with the general public
- Verbal
- Body Language/Non-Verbal
- Listening Skills
Document use of Inventory records, sales records, and return records
- Types of documents
- Completion of documents
Handling customer complaints and inquiries
- Types of complaints
- Means of handling complaints
- Role playing
Cashier training
- Cash register
- Entering sales
- Calculating cash

- Counting back change


Learning Outcomes:
Upon successful completion of the course, the learner will be able to:
- Interact with customers, employer and fellow workers.
- Read and interpret receipts inventory and sales records
- Demonstrate document completion (inventory sales and return records)
- Demonstrate handling of customer's complaints and inquiries.
- Operate a cash register by entering sales

- Demonstrate cash calculations and manually count cash returns


Grading System: Pass/Fail


Passing Grade: Pass (50%)


Percentage of Individual Work: 50


Percentage of Group Work: 50


Text Books:
Textbooks are subject to change.  Please contact the bookstore at your local campus for current book lists.
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