B.C.'s Energy College

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WFTR245 - Workplace Communication and Employment Skills

This course involves the development of a range of foundation skills, including communication skills, interpersonal skills, and career management skills.


Hours: 20 (Lecture Hours: 16; Laboratory Hours: 4)





Non-Course Prerequisites:






Course Content:
- Active listening skills
- Effective speaking strategies
- Critical thinking skills
- Workplace Communications
- Working with Others
- Dealing with Conflict in the Workplace
- Group decision making strategies
- Assertiveness techniques
- Labour/union negotiation and human rights
- Continuous Learning
- Rights and responsibilities for employees and employers
- Strategies and attitudes to maintain employment
- Workplace ethics
- Fatigue Management
- Basic Computer Skills
- Basic Word Processing

- Basic Internet Search 


Learning Outcomes:
Upon successful completion of this course, participants are expected to:
- Describe examples of active listening, effective speaking, and applying critical thinking skills from their experience, and the effect of these strategies
- Explain the possible sources and effects of conflict in the workplace
- Explain how an interaction could change if one of the participants applied active listening, or assertiveness techniques
- Explain the role of continuous learning in your life
- Explain the relationship between the labour union, the worker and the employer
- Explain the effect of a healthy lifestyle on a worker's effectiveness in the workplace
- Demonstrate active listening skills
- Identify problems in workplace communications, and suggest possible strategies to improve communications
- Model a group decision making process
- Role-play attitudes that maintain or reduce employment
- Develop a plan for managing shift work
- Demonstrate proper start-up and shut down of a computer
- Create a word processing document, edit and save content to a folder
- Perform a basic internet search - identify and record the source of information for later retrieval


Grading System: Pass/Fail


Passing Grade: Pass


Percentage of Individual Work: 100%


Textbooks are subject to change. Please contact the bookstore at your local campus for current book lists.

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