B.C.'s Energy College

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WFTR511 - Interpersonal Conflict

This course considers conflict between individuals, couples, triangles, coalitions, and cultures. Third party interventions regarding concepts such as mediation and forgiveness will also be examined. Participants will engage in assignment and role plays, throughout the duration of the course.


Hours: 36 (Lecture Hours: 36)


Total Weeks: 12





Non-Course Prerequisites:






Course Content:
The Nature of Conflict:
- Definition of conflict and destructive conflict; "Four Horsemen of the Apocalypse" (criticizing, defensiveness, stonewalling, and contempt).
Perspectives of Conflict
- Perceptions and the subjective nature of conflict (metaphors, the lends, culture, and gender); a positive concept of conflict.
"Goals" in Conflict
- The CRIP model of goals in conflict; The WH definition of conflict; four stories that demonstrate each part of the CRIP model.
Power, Gender, and Culture
- Ideas of power: "balancing" or creative.
Styles, Tactics, and the Teddy Bear Skit
- Patterns of response to conflict (interactions) and the spirals that these responses create; competition, threats, aggressiveness, and violence; and the other four conflict styles.
Conflict Analysis
- Metaphors as conflict analysis tool; coalitions, triangles, system rules, use of assessment guides.
Communications and Emotions
- How patterns in a conflict can be altered; use of communication styles to cause destructive and constructive spiraling; secondary emotions (anger); interactive aspects of communication; use of framing and other techniques at different stages in a conflict.
- Approaches to negotiation; power, gender, and culture in negotiation; integrative and distributive (competitive and collaborative approaches), healthy and effective negotiations.
- Different forms of intervention in conflict with particular consideration of mediation; styles of mediation and the role of mediator; ethics of different mediator approaches; simple ways to intervene in conflicts; conflict management, the role of stucture in conflict, and conflict systems design.
Apology and Forgiveness
- Life after a conflict; closure.
Preventing Destructive Conflict

- Transformative conflict, theory of reconciliation and transformation.


Learning Outcomes:
Upon completion of this course, learners will be able to:
- Examine conflict resolution theory
- Identify notions of power, gender, and culture into their notions of conflict
- Identify the different styles and tactics one can incorporate into conflict resolution
- Explore metaphors as a tool in conflict analysis
- Evaluate approaches to negotiation and mediation

- Examine approaches to preventing conflict, including apology and forgiveness


Grading System: Pass/Fail


Passing Grade: 75%


Percentage of Individual Work: 100


Text Books:
Textbooks are subject to change.  Please contact the bookstore at your local campus for current book lists.
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