B.C.'s Energy College

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WFTR512 - Interpersonal Skills for the Workplace

This course concentrates on personal and professional development skills needed by workers in today's workplace. These skills include self-examination and assessment, development of effective communication skills, interpersonal skills, client relations, teamwork, problem solving, and an understanding of business ethics. This course also enhances the student's ability to work alone or with others with or without supervision. Emphasis is placed on the development of professional attitudes, cooperation, and effective interpersonal communication skills.


Hours: 30 (Seminars/Tutorials: 30)


Total Weeks: 10


Prerequisites: None


Non-Course Prerequisites: None


Co-requisites: None


Course Content:
- Non-verbal Communication
- Listening Skills
- Interview Skills
- Conflict Resolution
- Teamwork Skills
- Presentation Skills
- Conducting Effective Meetings
- Cultural Diversity


Learning Outcomes:
Upon the successful completion of this course, the student will be able to:
- Practice active listening skills (i.e. appropriate nonverbal communication, use of open and closed questions, paraphrasing)
- Express your own thoughts and concerns in a clear and assertive manner
- Accurately interpret the communication of others (e.g. by being sensitive to verbal and nonverbal messages, checking perceptions)
- Give and receive feedback to customers/clients, co-workers, subordinates and supervisors
- Help others solve work-related problems in a non-threatening, supportive manner
- Work effectively as a member of a team
- Utilize strategies for resolving conflicts and working with others in short-term, high-stress situations
- Recognize and evaluate your own communication styles and the attitudes, beliefs, and values that underlie them

Students can expect to develop the following skills in:
- Skills for Busy Students
- Manage study time effectively
- Set educational priorities and goals
- Recognize personal learning style
- Use effective note-taking strategies
- Develop problem-solving and memory skills
- Practice strategies to reduce stress level and deal with anxiety
- Practice strategies to succeed at exams and tests
- Use support systems and College resources
- Getting Hired Skills
- Recognize personal skills and attributes
- Prepare for an effective job interview


Grading System: Percentage


Passing Grade: 70%


Percentage of Individual Work: 100


Text Books:
Textbooks are subject to change.  Please contact the bookstore at your local campus for current book lists.
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