B.C.'s Energy College

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WFTR534 - Microsoft Office Outlook

Microsoft® Office Outlook Levels 1 and 2 teaches students how Outlook is structured, how to use the various modules to coordinate communications and collaborations with others. Modules covered in this courseware include Mail, Calendar, Contacts, Tasks, and Notes. Also included are some advanced features commonly used for collaboration purposes such as sharing calendars, using RSS Feeds, adding address lists, or sending out of office notices.


Hours: 18 (Seminars/Tutorials: 18)


Total Weeks: 3





Non-Course Prerequisites:

This course is designed for students who are familiar with personal computers, using a keyboard and using a mouse. The course assumes that students have experience working in a Microsoft Windows environment.





Course Content:
Unit 1: Introducing Outlook
- What is Microsoft Office Outlook
- Using the Mail Module
- Creating an E-mail Message
- Reading and Viewing Messages
Unit 2: Responding to Messages and Message Options
- Responding to Messages
- Deleting a Message
- Saving Messages
- Printing Messages
- Using Message Options
- Message Settings
- Voting and Tracking Options
- Modifying Delivery Options
- Assigning Categories
- Flagging Messages
Unit 3: Managing E-mail
- Applying Themes and Stationery
- Setting a Default Message Font
- Working with Signatures
- Working with Attachments
- Sorting and Finding Messages
- Managing Messages
- Archiving Messages
Unit 4: Using the Calendar
- Looking at the Calendar
- Navigating within the Calendar
- Changing the View Options
- Customizing the Calendar Options
- Printing the Calendar
Lesson 5: Scheduling Items
- Lesson Objectives
- Scheduling Items
- Creating an Appointment
- Scheduling Events
- Sending Meeting Requests Understanding Meetings
- Determining Available Meeting Times
- Making Changes to Meetings and Notifying Attendees
Unit 6: Working with Contacts
- Exploring the Contacts Module
- Creating a New Contact
- Editing a Contact
- Finding Contacts
- Using Electronic Business Cards
- Printing Contacts
Unit 7: Using Address Books and Distribution Lists
- Understanding the Outlook Address Book
- Working with Distribution Lists
Unit 8: Using Tasks Working with Tasks
- Setting Task Options
- Changing the View Options
- Customizing the To-Do Bar
- Tracking Progress of a Task
Unit 9: Using Notes
- Looking at Notes
- Creating Notes
- Editing Notes
- Organizing and Viewing Notes
- Customizing Notes
- Printing Notes
Unit 10: Organizing Information
- Using Search Folders
- Customizing Message Handling Options
- Managing Junk E-mail
- Using Rules
Unit 11: Collaborating with Others
- Sending Out of Office Messages
- Using Really Simple Syndication (RSS)
- Configuring E-mail Message Security
- Sharing Calendars
- Sharing Your Contacts

- Configuring Outlook to be Web Accessible


Learning Outcomes:
Upon successful completion of this course, the student will be able to:
- Demonstrate and define how Microsoft Office Outlook is set up and the different types of information you can track
- Demonstrate how to create, edit, send, open, and manage messages, such as, replying or forwarding
- Demonstrate the different types of options for tracking or managing messages such as voting buttons, flags, or level of importance
- Demonstrate how to include and manage attachments being sent or received with messages
- File and manage messages using folders
- Create or modify a signature for e-mail
- Create and edit appointments or events in the Calendar
- Create and schedule meetings with others
- Create and modify contacts using the Contacts module
- Work with one or more address books and distribution lists
- Create, modify and assign tasks
- Create, modify and customize notes
- Work with data files in Outlook
- Create search folders
- Manage junk e-mail
- Send Out of Office notices
- Use Really Simply Syndication (RSS)
- Manage the level of security in Outlook
- Share your calendar or contacts in Outlook with others

- Configure Outlook to be accessible from the Internet


Grading System: Percentage


Passing Grade: 70%


Percentage of Individual Work: 100


Additional Comments:

Students who complete this course will have reviewed all of the exam objectives and be on their way to preparing for the Microsoft Certified Application Specialist Exam #77-604.


Text Books:
Textbooks are subject to change.  Please contact the bookstore at your local campus for current book lists.
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