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Computer Support Technician Certificate

NLC’s Computer Support Technician Certificate program is an online collaborative program offered by a consortium of colleges in BC, through BC Campus. The continuation of the Computer Support Technician Certificate is currently under review, and a formal announcement is expected from BC Campus by June 2016.
For the time being, please direct all program inquiries to Junko LeClair,
Admissions Officer: 250-785-6981; ext 2088; jleclair@nlc.bc.ca  


Computer Support Technician

Program Description

Students are provided with the knowledge and technical skills needed to understand the theoretical and applied uses of information technology (IT) in various business applications. Specifically, students will:

  • acquire detailed knowledge of several PC applications and operating systems
  • learn how to install, configure and troubleshoot software in both stand-alone and networked environments
  • be exposed to various programming, scripting and mark up languages
  • acquire an understanding of IT in a business environment; and
  • develop customer service skills.

Currently, Microsoft® software products are emphasized in the courses. Based on the electives chosen, this one-year certificate provides four possible exit paths, with specialties in Web Development, Systems Administration, or Database Administration.

Career Prospects

Graduates are prepared for entry-level hardware technician, network technician or junior programmer positions in small businesses, municipal and provincial governments, non-profit organizations and associations, and computer sales and service companies.


Location: Online; Students register for courses through NLC, but these courses are delivered by instructors at other institutions.

Length: 30 weeks; Full-time students require a minimum of 2 terms (8 months) to complete the certificate.

Start: September

Fees: Current Fee Schedule 

Admission Prerequisites

Provide British Columbia secondary school or post-secondary transcripts or equivalent indicating successful completion of:

  • Grade 10 Math (Principles, or Foundations, or Pre-Calculus), completed within the past three years; OR Career and College Preparation MATH030 (Intermediate/Grade 10), completed within the past three years; OR Numbers Operations and Problem Solving subsections of the Canadian Adult Achievement Test (CAAT), with a 10.9 grade average.

  • Grade 12 English, or English 12 First Peoples, or Grade 12 Communications; OR Career and College Preparation ENGL050 (Provincial/Grade 12); OR all English subsections of the CAAT, with a 12.9 grade average.

  • Grade 11 Information Technology, or Grade 11 Business Computer Applications; OR Career and College Preparation CPST 040 (Intermediate); OR an equivalent course. Students who do not have any formal computer training may meet the computer skill prerequisites of the program by demonstrating skills and experience in word processing, spreadsheets, operating systems, and Internet use.

Important Notes

  1. The program is eligible for Canada Student Loans. Visit StudentAid BC to apply for financial assistance online.
  2. Due to the rapidly changing nature of the field of Information Technology, students have a maximum of five years to complete their certificate.
  3. The program is a collaboration between Northwest Community College, College of the Rockies, College of New Caledonia, Yukon College, and NLC.
  4. In addition to the completion of the required courses, the following combinations of optional courses (see course listings below) provide three specialty exit paths:
    • Database Administration: ICT216, ICT234, and ICT236
    • Systems Administration: ICT232, ICT234, and ICT236
    • Web Development: ICT212, ICT216, and ICT232
  5. The information on this program page is a summary of the official Program Completion Guide approved by NLC’s Education Council. Download a PDF of the Program Completion Guide.

APPLY NOW for the Computer Support Technician Certificate program

Do you need more information?

Program Chair: Lisa Verbisky

Visit the BCcampus website for additional program information and course scheduling at https://ict.onlinecollaborative.ca/


Core Required Courses:

Options (must take three of the following):

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