B.C.'s Energy College


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HCAT 112 - Health 1: Interpersonal Communications

This course focuses on the development of self-awareness, increased understanding of others and development of effective interpersonal communication skills that can be used in a variety of care giving contexts. Students will be encouraged to become more aware of the impact of their own communication choices and patterns. They will have opportunity to develop and use communication techniques that demonstrate personal awareness, respect and active listening skills.

 

Hours: 50 (Lecture Hours: 50)

 

Total Weeks: 7

 

Prerequisites: None

 

Non-Course Prerequisites: None

 

Co-requisites:
HCAT 110 Healing 1: Caring for Individuals Experiencing Common Health Challenges
HCAT 111 Health 2: Lifestyle and Choices
HCAT 113 Health Care Assistant: Introduction to Practice
HCAT 123 Healing 1: Caring for Individuals Experiencing Common Health Challenges
HCAT 124 Healing 3: Personal Care and Assistance
HCAT 125 Healing 2: Caring for Individuals Experiencing Cognitive or Mental Challenges
HCAT 126 Practice Experience in Home Support and/or Assisted Living

HCAT 127 Practice Experience in Multi-Level and/or Complex Care

 

Course Content:
Introduction to Interpersonal Communication:
- Elements of interpersonal communication processes – sender, receiver, message, feedback
- Barriers to communication
- Characteristics of effective communication: open, supportive, positive, understanding
- Importance of common courtesies
- Warmth, respect, empathy
- Appropriate use of humour
- Appreciating diversity of backgrounds: generational differences
- Culturally sensitive communication
- Communicating with people who speak a different language from yours
- What a caring response looks like
- Differentiating between caring and non-caring communications in a variety of job related situations
Knowledge of Self:
- Interrelationship between self-concept, self-esteem and interpersonal communications
- Recognizing how perception influences one’s reality and experience of situations
- Societal, cultural and experiential influences on perceptions and self-concept
- Using self-reflection to determine one’s choices and patterns of communications
Non-Verbal Communication:
- Gestures, postures, facial expressions
- Use of space
- Use of objects
- Positioning of self in relation to the other person
- Tone and volume of speech
- Non-language sounds
- Personal choices and what these communicate
- Appropriate and caring use of touch
- Reflecting on one’s own non-verbal communications
- Being attuned to the non-verbal communications of clients/residents and others
Responding to Others:
- Non-verbal listening skills
- Using open-ended questions
- Using paraphrasing/perception checking
- Listening & responding emphatically
Conflict Management and Resolution:
- Value of conflict in interpersonal relations
- Applying skills (e.g. listening and responding skills) to defuse anger and conflict
- Assertive communications: assertive vs. aggressive responses
- How and when to say “no”

- Factors that signal it’s time to remove self from a situation

 

Learning Outcomes:
Upon successful completion of this course, students will be able to:
Identify the characteristics and qualities of effective interpersonal communications:
- Discuss the basic elements of any interpersonal communication processes – sender, receiver, message, feedback
- Describe common barriers to communication
- Describe the characteristics of effective communication
- Discuss characteristics of culturally sensitive communication
- Differentiate between caring and non-caring communications in a variety of job related situations
Discuss the interrelationship between self-awareness, self-esteem, and perception as these relate to communication choices and patterns:
- Discuss the interrelationship between self-concept, self-esteem and interpersonal communications
- Describe how perception influences one’s reality and experience of situations
Demonstrate effective, caring interpersonal communications with clients/ residents, colleagues and others:
- Utilize effective non-verbal communication, including non-verbal listening skills
- Describe the characteristics of effective use of touch
- Display an ability to be attuned to the non-verbal communications of clients/residents and others
- Use open-ended questions
- Utilize active listening responses including paraphrasing and perception checking
- Display an ability to listen & respond emphatically
- Use listening and responding skills to defuse anger and conflict
- Utilize assertive communications appropriately
- Determine when a situation is unsafe and it is important to leave
Apply self-reflection, and self-appraisal processes in order to increase own effectiveness in interpersonal contexts:
- Reflect on how one’s personal beliefs and values influence perceptions, self-concept and behaviours
- Use self-reflection to determine one’s choices and patterns of communications
- Reflect on interpersonal interactions in order to increase own effectiveness

- Invite feedback and suggestions from others in order to increase own effectiveness

 

Grading System: Percentage

 

Passing Grade: 75%

 

Percentage of Individual Work: 60

 

Percentage of Group Work: 40

 

Additional Comments:
- The courses in this program run concurrently.
- Some course materials must be accessed on the NLC D2L server. A tutorial will be provided.
- Internet access is needed.
- Basic computer skills are recommended.
- Some travel may be required.

- Attendance schedule may vary.

 

Text Books:
Textbooks are subject to change.  Please contact the bookstore at your local campus for current book lists.
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