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ICT 200 - Communications and Professionalism
Course Details
Course Code:
ICT 200


Calendar Description:
The modern world of computing demands more than excellent technical skills. Labor market research consistently points to the need for technology workers to possess excellent communications skills and a strong sense of professionalism. This course is a response to that need by businesses. Covering such topics as the culture of organizations, legal obligations and intellectual property, and professional codes of conduct, students will learn the principles of professionalism. Students will also develop written and interpersonal skills in the context of the modern technological workplace.

Date First Offered:

Total Hours: 45
Lecture Hours: 45

Total Weeks:

This course is offered online:


Non-Course Pre-Requisites:


Rearticulation Submission:

Course Content:
- Rationale for, Theory and Principles of effective Workplace Communications
- Application of standard templates and formats for workplace writing

2. Culture
- Organizational Culture
- IT culture within larger organizations
- IT professional organizations
- Workplace Ethics and Professional Codes of Conduct
- Legal context and implications for IT work

Learning Outcomes:
Upon successful completion, the student will be able to:

- Demonstrate skill in evaluating and managing interpersonal conflict in the workplace
- Describe IT professional organizations and their role in the information technology profession
- Describe the concept of organizational culture and discuss implications for information technology’s role within an organization
- Describe knowledge of law as it pertains to information technology and IP
- Analyze information technology personnel behavior in the context of a Professional Code of conduct
- Research, prepare and present e-mails, letters, reports, etc., relevant to the role of an information technology professional


writing & editorial

word-processing, e-mail

Grading System:

Passing Grade:
D (50%)

Grading Weight:
Final Exam: 20 %
Quizzes and Tests: 30 %
Assignments: 40 %
Participation: 10 %

Number of Assignments:

Nature of Participation:
online discussion and synchronous webconferencing

Writing Assignments:
4: letters, memos and short reports

Percentage of Individual Work:

Course Offered in Other Programs:

Additional Comments:
Policies and Procedures:
Students registered in the Northern Collaborative Information Technology Program are guided by the policies and procedures of their registering college. Students are encouraged to review the policy definitions and guidelines of the college at which they are registered. These policies and procedures can be viewed on college websites or by contacting their College’s Program Coordinator/ Distance Education Clerk.

Plagiarism Guidelines
- The instructor will advise the student in writing if plagiarism is suspected; a copy of this letter should be sent to the coordinator at the registering college; this should be done in a timely manner.
- If a student commits plagiarism, the policy of the registering college prevails.

Written assignments and exercises are due at the time and date indicated on the course schedule. Ten percent (10%) of the grade allocated to an assignment will be deducted for each day an assignment is late.

Course Change:
The material or schedule specified in this course outline may be changed by the instructor. If changes are required, they will be announced in class.

Text Books:

Required - Holt, M., 2003, Workplace Writing (Thomson-Nelson)
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