Course Details
Course Code:
JEDT 019
Calendar Description:
The Customer Service Worker course offers customer service, communication and cashier training necessary for positions in various entry level occupations.
Date First Offered:
2010-09-01
Hours:
Total Hours: 30
Lecture Hours: 30
Total Weeks:
35
This course is offered online:
No
Pre-Requisites:
None
Non-Course Pre-Requisites:
None
Co-Requisites:
None
Rearticulation Submission:
No
Course Content:
Communicating effectively with the general public
- Verbal
- Body Language/Non-Verbal
- Listening Skills
Document use of Inventory records, sales records, and return records
- Types of documents
- Completion of documents
Handling customer complaints and inquiries
- Types of complaints
- Means of handling complaints
- Role playing
Cashier training
- Cash register
- Entering sales
- Calculating cash
- Counting back change
Learning Outcomes:
Upon successful completion of the course, the learner will be able to:
- Interact with customers, employer and fellow workers.
- Read and interpret receipts inventory and sales records
- Demonstrate document completion (inventory sales and return records)
- Demonstrate handling of customer's complaints and inquiries.
- Operate a cash register by entering sales
- Demonstrate cash calculations and manually count cash returns
Grading System:
Pass/Fail
Passing Grade:
Pass (50%)
Grading Weight:
Participation: 50 %
Other: 50 %
Nature of Participation:
Role playing customer service and cashiering
Percentage of Individual Work:
50
Percentage of Group Work:
50
Course Offered in Other Programs:
No
Text Books:
Optional - N/A, 1995, Support Materials provided by instructor (Carlson Learning Company). Chapters Covered: Varies