B.C.'s Energy College


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JEDT 019 - Customer Service Worker
Course Details
Course Code:
JEDT 019

Calendar Description:
The Customer Service Worker course offers customer service, communication and cashier training necessary for positions in various entry level occupations.

Date First Offered:
2010-09-01

Hours:
Total Hours: 30
Lecture Hours: 30


Total Weeks:
35

This course is offered online:
No

Pre-Requisites:
None

Non-Course Pre-Requisites:
None

Co-Requisites:
None

Rearticulation Submission:
No

Course Content:
Communicating effectively with the general public
- Verbal
- Body Language/Non-Verbal
- Listening Skills

Document use of Inventory records, sales records, and return records
- Types of documents
- Completion of documents

Handling customer complaints and inquiries
- Types of complaints
- Means of handling complaints
- Role playing

Cashier training
- Cash register
- Entering sales
- Calculating cash
- Counting back change


Learning Outcomes:
Upon successful completion of the course, the learner will be able to:
- Interact with customers, employer and fellow workers.
- Read and interpret receipts inventory and sales records
- Demonstrate document completion (inventory sales and return records)
- Demonstrate handling of customer's complaints and inquiries.
- Operate a cash register by entering sales
- Demonstrate cash calculations and manually count cash returns



Grading System:
Pass/Fail

Passing Grade:
Pass (50%)

Grading Weight:
Participation: 50 %
Other: 50 %


Nature of Participation:
Role playing customer service and cashiering

Percentage of Individual Work:
50

Percentage of Group Work:
50

Course Offered in Other Programs:
No

Text Books:

Optional - N/A, 1995, Support Materials provided by instructor (Carlson Learning Company). Chapters Covered: Varies
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