Customers with Disabilities is a half-day SuperHost workshop designed to increase front-line employees' sensitivity toward people with disabilities, and to provide superior customer service skills that respect every visitor's unique requirements. This course provides understanding and insight into the requirements of people with a wide range of disabilities including those with vision and hearing impairments, mobility and agility concerns.
Date First Offered:
Total Hours: 4
Lecture Hours: 4
This course is offered online:
Covered in this course are the following topics:
-What's in a Word?
-Language of Disabilities
-Tips For Improving Communication
-Debunking the Myths
-How May I Help You?
-Our Growing Tourism Market
-Our Local Attractions
-Do You Want To Know More?
The objective of this course are:
-To communicate the overall importance of providing excellent service to customers with disabilities
-To teach participants appropriate language and protocol when serving customers with disabilities
-To provide communication skills and techniques for serving customers with disabilities
-To make participants aware of their own feelings, misconceptions and biases when serving customers with disabilities
-To help participants recommend tourist attractions or services in their home communities that provide for customers with disabilities.
Final Exam: 100 %
Percentage of Individual Work:
Course Offered in Other Programs:
Required - Tourism British Columbia, Superhost - Customers With Disabilities