Sales Powered by Service is a 3-4 hour SuperHost skill polishing workshop that supports front-line employees to be more effective sales representatives through a service focus. This course can be customized to address specific customer service training needs for any business or employer. For customized sessions, a needs assessment is completed in consultation with a client prior to conducting a workshop.
Date First Offered:
Total Hours: -1
Lecture Hours: -1
This course is offered online:
Topics covered in this course will be:
-Review the sales cycle and how you can influence your customers' purchasing decisions
-Discuss the value of knowing your products/services and the needs of your customers
-Understand the impact of "moments of truth"
-Explain the benefits of selling beyond the basics.
Upon completion of this course, participants will know that no matter what part of the service industry you represent, understanding you have a role to sell your products and services is critical to providing excellent customer service.
Final Exam: 100 %
Percentage of Individual Work:
Course Offered in Other Programs:
Required - Tourism British Columbia, Superhost - Sales Powered by ServiceAdd Content...