Course Code:
WFTR 213
Precluded Courses:
None
Calendar Description:
Solving Problems Through Service is a 3-4 hour SuperHost skill polishing workshop that supports front-line employees in being effective problem solvers in their role as service providers. This course can be customized to address specific customer service training needs for any business or employer. For customized sessions, a needs assessment is completed in consultation with a client prior to conducting a workshop.
Date First Offered:
2005-12-01
Hours:
Total Hours: -1
Lecture Hours: -1
Total Weeks:
1
This course is offered online:
No
Pre-Requisites:
None
Non-Course Pre-Requisites:
None
Co-Requisites:
None
Rearticulation Submission:
No
Course Content:
Topic covered in this course are:
-Understand the Value of an Anticipatory Service Approach
-How to Use Creative Thinking in Challenging Situations
-How to Say No Graciously
-How to Apply a Problem-Solving Approach
Learning Outcomes:
The objectives of this course are:
-Understanding the value of an anticipatory service approach
-How to use creative thinking and what type of challenging situations can arise daily
-How to say no graciously when a situation can lead to client indifference
-How applying a problem solving approach can help solve a problem before it arises
Grading System:
Pass/Fail
Grading Weight:
Final Exam: 100 %
Percentage of Individual Work:
100
Course Offered in Other Programs:
No
Text Books:
Required - Tourism British Columbia, Solving Problems Through ServiceAdd Content...