Service Across Cultures is a half-day SuperHost workshop designed to increase front-line employees' awareness about the diverse cultures that comprise British Columbia's international tourism clientele. This course focuses on the service expectations and requirements of visitors from many of BC's most important overseas markets, such as Hong Kong, Taiwan, Germany, Japan, and others.
Date First Offered:
Total Hours: 4
Lecture Hours: 4
This course is offered online:
Topics covered in this course will be:
-Introducing Service Across Cultures
-Who are Our Visitors?
-Welcome to My World
-What is Culture?
-People to People Ambassadors
The objectives of this course are:
-To make participants aware of their misconceptions and biases when serving people from different nations or cultures
-To improve participant's communications skills with people from different nations or cultures
-To heighten participant's awareness of the responsibility we all have to improve our inter-cultural understandings
-To educate participants about the travel trends of international visitors and the economic contribution to British Columbia
Final Exam: 100 %
Percentage of Individual Work:
Course Offered in Other Programs:
Required - Tourism British Columbia, Service Across CulturesAdd Content...