Course Code:
WFTR 222
Precluded Courses:
None
Calendar Description:
Service Across Cultures is a half-day SuperHost workshop designed to increase front-line employees' awareness about the diverse cultures that comprise British Columbia's international tourism clientele. This course focuses on the service expectations and requirements of visitors from many of BC's most important overseas markets, such as Hong Kong, Taiwan, Germany, Japan, and others.
Date First Offered:
2005-12-01
Hours:
Total Hours: 4
Lecture Hours: 4
Total Weeks:
1
This course is offered online:
No
Pre-Requisites:
None
Non-Course Pre-Requisites:
None
Co-Requisites:
None
Rearticulation Submission:
No
Course Content:
Topics covered in this course will be:
-Workshop Objectives
-Introducing Service Across Cultures
-Who are Our Visitors?
-Welcome to My World
-What is Culture?
-Challenging Assumptions
-People to People Ambassadors
Learning Outcomes:
The objectives of this course are:
-To make participants aware of their misconceptions and biases when serving people from different nations or cultures
-To improve participant's communications skills with people from different nations or cultures
-To heighten participant's awareness of the responsibility we all have to improve our inter-cultural understandings
-To educate participants about the travel trends of international visitors and the economic contribution to British Columbia
Grading System:
Pass/Fail
Passing Grade:
75%
Grading Weight:
Final Exam: 100 %
Percentage of Individual Work:
100
Course Offered in Other Programs:
No
Text Books:
Required - Tourism British Columbia, Service Across CulturesAdd Content...