B.C.'s Energy College

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WFTR248 - Workplace Communication and Employment Skills
Course Code:
WFTR 245

Calendar Description:
This course involves the development of a range of foundation skills, including communication skills, interpersonal skills, and career management skills.

Date First Offered:


Total Hours: 20
Lecture Hours: 16
Laboratory Hours: 4

This course is offered online:


Non-Course Pre-Requisites:


Course Content:

  • Active listening skills
  • Effective speaking strategies
  • Critical thinking skills
  • Workplace Communications
  • Working with Others
  • Dealing with Conflict in the Workplace
  • Group decision making strategies
  • Assertiveness techniques
  • Labour/union negotiation and human rights
  • Continuous Learning
  • Rights and responsibilities for employees and employers
  • Strategies and attitudes to maintain employment
  • Workplace ethics
  • Fatigue Management
  • Basic Computer Skills
  • Basic Word Processing
  • Basic Internet Search 
Learning Outcomes:

Upon successful completion of this course, participants are expected to:

  • Describe examples of active listening, effective speaking, and applying critical thinking skills from their experience, and the effect of these strategies
  • Explain the possible sources and effects of conflict in the workplace
  • Explain how an interaction could change if one of the participants applied active listening, or assertiveness techniques
  • Explain the role of continuous learning in your life
  • Explain the relationship between the labour union, the worker and the employer
  • Explain the effect of a healthy lifestyle on a worker's effectiveness in the workplace
  • Demonstrate active listening skills
  • Identify problems in workplace communications, and suggest possible strategies to improve communications
  • Model a group decision making process
  • Role-play attitudes that maintain or reduce employment
  • Develop a plan for managing shift work
  • Demonstrate proper start-up and shut down of a computer
  • Create a word processing document, edit and save content to a folder
  • Perform a basic internet search - identify and record the source of information for later retrieval
Grading System:

Passing Grade:

Grading Weight:
Assignments: 80%
Participation: 20%
Students must attend 50% of lessons to pass this course.

Percentage of Individual Work:

Course Offered in Other Programs:

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