Programs

Calendar Description:
This course involves the development of a range of foundation skills, including communication skills, interpersonal skills, and career management skills.

Date First Offered:
2011-11-01

Hours:
Total Hours: 20
Lecture Hours: 16
Laboratory Hours: 4

This course is offered online:
No

Pre-Requisites:
None

Non-Course Pre-Requisites:
None

Co-Requisites:
None

Course Content:

• Active listening skills
• Effective speaking strategies
• Critical thinking skills
• Workplace Communications
• Working with Others
• Dealing with Conflict in the Workplace
• Group decision making strategies
• Assertiveness techniques
• Labour/union negotiation and human rights
• Continuous Learning
• Rights and responsibilities for employees and employers
• Strategies and attitudes to maintain employment
• Workplace ethics
• Fatigue Management
• Basic Computer Skills
• Basic Word Processing
• Basic Internet Search 

Upon successful completion of this course, participants are expected to:

• Describe examples of active listening, effective speaking, and applying critical thinking skills from their experience, and the effect of these strategies
• Explain the possible sources and effects of conflict in the workplace
• Explain how an interaction could change if one of the participants applied active listening, or assertiveness techniques
• Explain the role of continuous learning in your life
• Explain the relationship between the labour union, the worker and the employer
• Explain the effect of a healthy lifestyle on a worker's effectiveness in the workplace
• Demonstrate active listening skills
• Identify problems in workplace communications, and suggest possible strategies to improve communications
• Model a group decision making process
• Role-play attitudes that maintain or reduce employment
• Develop a plan for managing shift work
• Demonstrate proper start-up and shut down of a computer
• Create a word processing document, edit and save content to a folder
• Perform a basic internet search - identify and record the source of information for later retrieval

Course Offered in Other Programs:
No