ABTC 114 – Human Relations and Job Search Skills

This course concentrates on personal and professional development skills needed by workers in today's workplace. These skills include self-examination and assessment, development of effective communication skills, interpersonal skill, client relations, teamwork, problem solving, and an understanding of business ethics. Students will explore the kinds of vocations to which they may be suited. They will research jobs of their choice and be introduced to labour regulations. Students will create resumes and cover letters and participate in mock job interviews.


Credits:  3


Hours: 45 (Lecture Hours 20; Laboratory Hours 25)




Non-Course Prerequisites:




Course Content:
- Importance of positive human relation skills in the workplace
- Interpersonal skills
- Customer relation skills
- Team building
- Problem solving techniques
- Conflict management
- Business ethics
- Professional Resumes
- Cover letters
- Job Application forms
- Resignation letters
- Thank-you letters
- Mock interviews
- Labour regulations
- Job research 


Learning Outcomes:
Upon successful completion of this course, students will have learned and be able to:
- Develop a professional image and a positive attitude for the workplace.
- Demonstrate an understanding of how interpersonal skills affect personal and professional development
- Identify and practice teambuilding skills
- Participate as a productive member of a group or team
- Apply problem solving techniques
- Identify and employ conflict management techniques
- Prepare cover letters
- Prepare resumes
- Demonstrate professional conduct in an interview

- Research employment opportunities


Grading System: Percentage


Passing Grade: 70%


Percentage of Individual Work: 100


Textbooks are subject to change. Please contact the bookstore at your local campus for current book lists.