ABTC 154 - Administrative Procedures and Records Management

This course is designed to provide an opportunity for students to learn and practice a wide variety of office skills.


Credits:  3


Hours: 45 (Lecture Hours 20; Laboratory Hours 25) 




Non-Course Prerequisites:




Course Content:
- Study Skills
- Telephone
- Public Speaking
- Meetings
- Travel
- Postal
- Alphabetic, Numerical, Geographical, and Subject filing systems
- Electronic filing, Government filing, and Storage and Retrieval
- Indexing, charge out procedures, tickler systems, and records retention


Learning Outcomes:
Upon successful completion of this course, the student will be able to
- Understand and apply principles of time management including establishing priorities and meeting deadlines
- Apply team, interpersonal, and problem-solving skills
- Understand and apply principles of organization structure, office layout, ergonomics, and safety
- Operate the basic features of current office equipment
- Handle incoming and outgoing telephone calls in a professional manner
- Demonstrate an awareness of different types of telephone equipment and answering options
- Understand and apply front-line reception techniques including handling difficult customers and other verbal and non-verbal communication skills
- Describe and demonstrate the steps in processing incoming and outgoing mail, faxes, emails, and postal/courier services in a professional manner
- Demonstrate knowledge of federal and provincial government privacy legislation
- Apply records management procedures when establishing and maintaining systems to classify, organize, store, and retrieve hard copy and electronic files with both manual and electronic systems
- Comprehend and apply alphabetic, numeric, subject, and geographic filing storage & retrieval methods
- Apply ethical standards with respect to privacy, confidentiality, and personal behaviour
- Organize, plan, and participate in meetings
- Prepare a meeting agenda and record accurate minutes
- Plan and organize travel arrangements including bookings, itinerary, and administrative responsibilities before and after travel
- Prepare and deliver oral presentations
- Transfer skills and knowledge of software, technology, and business procedures from one situation to another


Grading System: Percentage


Passing Grade: 70%


Percentage of Individual Work: 100


Textbooks are subject to change. Please contact the bookstore at your local campus for current book lists.