This course provides learners with the foundational knowledge for caring and professional communication in nursing. It uses an experiential and self-reflective approach to develop self-awareness and interpersonal communication skills in the context of safe, competent, and collaborative nursing practice. Topics, including communication theory, the nurse-client relationship, therapeutic communication, cross-cultural communication, effective teamwork, learning and teaching concepts, will be covered. Learners have the opportunity to develop professional communication skills with clients requiring continuing and end of life care.
Hours: 45 (Lecture: 45 hours)
APNP 131, APNP 132, APNP 133, APNP 134, APNP 135
- Foundations of professional communication in health care.
- Communication theory.
- Attending and listening.
- Clarifying by questioning and summarizing.
- Assertiveness: seeking help and support; refusing a request.
- Giving and receiving feedback.
- Barriers to communication.
- Conflict resolution.
- Problem solving.
- Foundations of relational practice.
- Nurse-client relationship.
- Helping relationships.
- Cross-cultural communication, cultural sensitivity and awareness.
- Caring and respect.
- Caring and respect: Communicating client information appropriately to health care team members.
- Using effective communication tools (e.g., SBAR).
- Directing unregulated care providers with client care.
- Sharing knowledge with unregulated providers and learners.
- Managing conflict.
- Managing change.
1. Describe fundamental elements involved in the communication process.
2. Demonstrate awareness of self and understanding of self-concept.
3. Identify concepts and nursing actions that promote listening skills (restating, reflecting, clarifying, summarizing and empathy).
4. Identify and demonstrate therapeutic communication.
5. Describe communication barriers to therapeutic communication.
6. Identify characteristics of helping relationships including the family as a client.
7. Identify differences in multi-cultural communication as they relate to the nurse client relationship.
8. Demonstrate culturally competent communication with indigenous clients, families, and peers (First Nation, Inuit, and Métis)
9. Explain the relationship of communication and culture.
10. Identify challenges preventing effective communication across cultures.
11. Describe how information and communication technology is used to support effective client care in collaboration with other members of the health care team.
12. Participates effectively in groups.
13. Identify effective group behaviours and development.
14. Demonstrate giving feedback effectively to: peers, instructors, and team-members.
15. Receiving feedback effectively from: peers, instructors, preceptors, team members, families, and clients.
16. Demonstrates principles of assertiveness to confidently express differences, using appropriate language (saying no).
17. Collaborate with team members to create trusting professional relationships
Grading System: Percentage Grades
Passing Grade: 68%
Textbooks are subject to change. Please contact the bookstore at your local campus for current book lists.