ENGL 110 - Introduction to Workplace Communications

This course is intended to introduce students to the theories and practices of workplace communications. Attention will be devoted to the ethical and relational implications of communication in the workplace, as well as to the development of clarity, conciseness and correctness in communication. Written assignments will include business letters, memoranda, résumés, bibliographies, and reports. Students in face-to-face sections of the course will make oral presentations; those in on-line sections will make an on-line presentation using appropriate software. As much as possible, assignments and class discussion will be oriented to the specific career interests of students.


Credits: 3


Hours: 45 (Lecture Hours: 45)


Total Weeks: 15





Non-Course Prerequisites:

Domestic students: “B” in English 12 or equivalent; or university-level placement on the Writing Assessment.
International students: “B” in English 12 or equivalent; or 6.5 IELTS writing band.





Course Content:
- Theory and Process of Transactional Writing
- Collaborative Writing and Workplace Ethics
- Technology: Communication in the Digital Workplace
- Modes of Persuasion: Emotion and Logic
- Layout and Design, Graphics
- Style and Tone
- Varieties of Workplace Correspondence
- Research Strategies for Workplace Writing
- Employment Correspondence and Interviews
- Principles of Workplace Report–Writing
- Documentation for Workplace Writing
- Bibliographies and Literature Reviews
- Recommendation Reports and Proposals

- Oral Reports and Presentations


Learning Outcomes:
The objective of the course is to prepare students to communicate efficiently and productively in a workplace environment. After completing ENGL 110, students should be able to:
- Demonstrate their understanding of workplace communication as a type of transactional communication including various types of group writing dynamics
- Demonstrate their understanding of the sorts of ethical environments in which workplace communication is situated, as well as the ethical implications of communication in the workplace
- Demonstrate their understanding of the principles of workplace correspondence, including a sophisticated approach to audience and
subject, and use these principles to construct basic workplace documents
- Demonstrate their understanding of the principles of persuasion and scientific argument, and use these principles in appropriate circumstances;
- Use graphics and basic principles of layout and design to create effective documents
- Use appropriate style and tone in workplace documents
- Write effective employment letters and résumés and conduct themselves appropriately in interviews
- Conduct research for workplace writing assignments and understand the conventions concerning plagiarism, as well as the reference to and citation of sources
- Demonstrate their understanding of the principles of report and proposal writing, and use these principles to write effective reports and proposals, with appropriate documentation
- Demonstrate their understanding of the principles of public speaking, and use these principles to give effective oral presentations.


Grading System: Letters


Passing Grade: D (50%)


Percentage of Individual Work: 100


Additional Course Comments:
-All course materials are provided online, in d2L. Foremost among these is the course schedule, which outlines the sequence of topics and assignments that constitute the course. It is the student's responsibility to keep up with course news by regular consultation of course homepage on d2L.
-Whether attending a face-to-face section, or taking the course online, there is a strong correlation between student engagement and successful achievement of course outcomes. In ftf sections engagement is demonstrated by attendance at class, attention to what others say, and participation in discussion.
-Assignments must be submitted to d2L dropbox on time. As this is a course that looks forward to the workplace environment, there will be little tolerance for tardiness; late assignments will only be accepted for consideration for legitimate reasons, which are always best negotiated with the instructor beforehand, or for unavoidable circumstances, which must be documented.
-NLC instructors use Turnitin to screen student essays for plagiarism.


Textbooks are subject to change.  Please contact the bookstore at your local campus for current book lists.