FRPC 201 - The Skilled Practitioner: Communicating Effectively

This course examines the core communication skills: active listening, communicating empathy, effective use of questions, and clear messaging in practitioners' work with families. Students will learn how to apply communication skills to situations with families in day-to-day practice with particular attention to basic conflict resolution skills. Students will learn how to differentiate between “rescuing” behaviours and providing strength-based support.


Credits:  3


Hours: 45 (Lecture Hours: 45)


Total Weeks:  15



Successful completion of (or concurrent registration in) FRPC 200.


Non-Course Prerequisites: 

Schedule B Type CRC: works with children and vulnerable adults





Course Content:
- Core communication skills
- Active Listening
- Understanding Emotional Intelligence
- The Four Agreements
- Five Styles of Conflict
- Communication skills for Conflict Resolution



Learning Outcomes:
At the end of this course students will gain key knowledge and communication skills that they will need in order to work effectively with parents/caregivers and their children.

Course Learning Objectives:
Specifically, upon successful completion of this course, the learner will be able to:

- Apply core communication skills: establishing rapport, active listening, communicating empathy, effective use of questions, delivering clear and concrete messages and checking for understanding, to situations arising in their day to day practice.
- Distinguish between practitioner “rescuing” behaviours, counseling or advice-giving, and providing strength-based support.
- Apply basic conflict resolution skills in response to issues that arise among individuals or families or between FRP staff and individual parents.
- Design a parent child interaction program based on their understanding of the importance of play and its relationship to learning and promoting school-readiness.
- Develop a plan for their ongoing professional development.


Grading System:  Letters


Passing Grade: D (50%)


Textbooks are subject to change.  Please contact the bookstore at your local campus for current book lists.