MGMT 301 - Management Skills for Supervisors

This Business Management course describes the management skills needed by supervisors and leaders, and explains a learning model for developing such skills. It is designed to enable students to realize the importance of management and leaderships skills, and to help them apply these skills effectively in the dynamic and challenging environment of twenty-first-century managerial organizations


Credits: 3


Hours: 45 (Lecture Hours: 45)


Total Weeks: 15


6 credits of 100- or 200-level MGMT courses, OR permission of Chair.


Non-Course Prerequisites:




Course Content:
- Developing self awareness and emotional intelligence
- Cognitive Style and Dimensions of cognitive style
- Personality and personality traits
- Management of Stress
- Effective Time Management
- Four dimensions of social Intelligence
- Solving critical problems analytically and creatively
- Types of Creativity and deBono's ways of thinking
- A model of Analytic and Creative Problem Solving
- Building relationships by communicating supportively
- Communication problems and obstacles to Supportive communication
- Effective listening and four types of Probes
- Making oral and written presentations
- Conducting Interviews
- Gaining influence in managerial organizations as supervisors and leaders
- Human capital and Social capital
- Exercising Influence and Model of Influence
- Motivating Others
- Diagnosing Poor Performance
- Management Styles and Relationship between satisfaction and performance
- Work Design and work design strategies
- Need Theories and Integrative Model
- Conducting Meetings
- Managing Conflict
- The relationship between conflict and outcomes
- Sources of interpersonal conflict
- Framework for collaborative problem solving
- Conflict resolution and situational considerations
- Empowerment and Five Dimensions of Empowerment
- Achieving efficiency through 'Delegation'
- Guidelines for effective Delegation
- Building effective Teams and Teamwork
- Groupthink and Resolving Groupthink
- SMART goals
- Leading Positive Change
- Leadership Vs Management


Learning Outcomes:
- Upon successful completion of this course, students will be able to:
- Build self awareness and to recognize their cognitive style
- Define and demonstrate 'emotional intelligence' and its importance, in building relationships in managerial organizations
- Adopt strategies for reducing stressors
- Increase proficiency and creativity in 'problem solving'
- Develop effective and persuasive communication skills as supervisors
- Improve relationships by using personal management interviews
- Enhance the work-related abilities of others in managerial organizations
- Facilitate a motivating work environment as supervisors
- Utilize appropriate conflict management strategies
- Utilize principles of effective delegation
- Build high performance teams and facilitate team leadership
- Acquire the ability to mobilize the capabilities of others in achieving positive change

Access to D2L Online portal.

Positive and consideration for peers.

Literacy skills (writing, comprehension, referencing, formatting).


Grading System: Letters


Passing Grade: D (50%)


Percentage of Individual Work: 70


Percentage of Group Work: 30


Textbooks are subject to change.  Please contact the bookstore at your local campus for current book lists.