PNUR 110 - Professional Communication 1

This course provides learners with the foundational knowledge for caring and professional communication in nursing.  An experiential and self-reflective approach is used to develop self-awareness and interpersonal communication skills in the context of safe, competent, and collaborative nursing practice.  Topics include communication theory, the nurse-client relationship, therapeutic communication, cross-cultural communication, and effective teamwork.


Hours: 35 (Lecture Hours: 35)


Total Weeks: 10


- Admission to the Practical Nurse Program
- PNUR 099 Human Anatomy and Physiology for Practical Nurses with a minimum grade of C+ or equivalent.


Non-Course Prerequisites:


PNUR 111 Professional Practice 1;
PNUR 112 Health Promotion 1
PNUR 113 Variations in Health 1
PNUR 114 Pharmacology 1
PNUR 115 Integrated Nursing Practice 1


Detailed Course Content, Topics and Sequence Covered:
Course outcomes will be met through examination and exploration of the following:
    - Foundations of Professional Communication in Health Care
    - Communication theory
    - Self awareness
    - Attending and listening
    - Caring
    - Clarifying by questioning and summarizing
    - Empathy
    - Assertiveness: seeking help and support; refusing a request
    - Giving and receiving feedback
    - Barriers to communication
    - Conflict resolution
    - Problem solving
    - Foundations of relational practice 
    - Nurse-client relationship
    - Helping relationships
    - Cross-cultural communication, cultural sensitivity and awareness
    - Caring and respect
    - Family as client
    - Developing trusting relationships with clients
    - Interviewing techniques
    - Interprofessional communication
    - Establishing teamwork communication principles
    - Effective group participation
    - Group growth and development
    - Developing trusting relationships with team members
    - Expressing disagreement


Learning Outcomes:
Upon successful completion of this course, the learner will be able to:
1.   Describe fundamental elements involved of the communication process
2.   Demonstrate beginning awareness of self and understanding of self-concept
3.   Identify concepts and nursing actions that promote the development of therapeutic relationships
4.   Describe communication barriers to the development of therapeutic relationships
5.   Identify differences in multicultural communication as they relate to the nurse-client relationship
6.   Identify effective and culturally sensitive and aware communication strategies for First Nation, Inuit and Metis clients, their families and peers
7.   Describe how information and communication technology is used to support effective client care in collaboration with other members of the healthcare team
8.   Communicate roles, knowledge, skills and attitudes using appropriate language
9.   Demonstrate giving and receiving feedback effectively
10. Identify effective group behaviors and development


Grading System: Percentage


Passing Grade: 68%


Percentage of Individual Work: 100


Percentage of Group Work: 0


Text Books:
Textbooks are subject to change.  Please contact the bookstore at your local campus for current book lists.