PNUR 110 - Professional Communication 1

Course Details
Course Code:
PNUR 110

Credits: 0

Calendar Description:
This course provides learners with the foundational knowledge for caring and professional communication in nursing. An experiential and self-reflective approach is used to develop self-awareness and interpersonal communication skills in the context of safe, competent, and collaborative nursing practice. Topics include communication theory, the nurse-client relationship, therapeutic communication, cross-cultural communication, and effective teamwork.

Date First Offered: 2012-09-01

Hours: Total Hours: 35

Total Weeks: 10

This course is offered online: No

Pre-Requisites: None

Non-Course Pre-Requisites: None

PNUR 111 Professional Practice 1;
PNUR 112 Health Promotion 1
PNUR 113 Variations in Health 1
PNUR 114 Pharmacology 1
PNUR 115 Integrated Nursing Practice 1

Detailed Course Content, Topics and Sequence Covered:

Course outcomes will be met through examination and exploration of the following:

- Foundations of Professional Communication in Health Care
- Communication theory
- Self awareness
- Attending and Listening
- Caring
- Clarifying by questioning and summarizing
- Empathy
- Assertiveness: seeking help and support; refusing a request
- Giving and receiving feedback
- Barriers to communication
- Conflict resolution
- Problem solving
- Foundations of Relational Practice
- Nurse-client relationship
- Helping relationships
- Cross cultural communication
- Caring and respect
- Family as client
- Developing trusting relationships with clients
- Interviewing techniques
- Interprofessional Communication
- Establishing teamwork communication principles
- Effective group participation
- Group growth and development
- Developing trusting relationships with team members
- Expressing disagreement

Learning Outcomes: 

Upon successful completion of this course, the learner will be able to:

- Describe fundamental elements involved of the communication process
- Demonstrate awareness of self and understanding of self-concept
- Identify concepts and nursing actions that promote listening skills (restating, reflecting, clarifying, summarizing and empathy)
- Identify and demonstrate therapeutic communication
- Describe communication barriers to therapeutic communication
- Identify characteristics of helping relationships including the family as a client
- Identify differences in multi-cultural communication as they relate to the nurse-client relationship
- Demonstrate culturally competent communication with Aboriginal and Indigenous clients, families and peers( First Nation, Inuit and Métis)
- Participate effectively in groups by sharing leadership, actively listening, working towards shared goal, staying on task, completing assigned work and sharing ideas in a non confrontational manner
- Identify effective group behaviours and development
- Demonstrate giving feedback effectively to: peers, instructors and team-members
- Receive feedback effectively from: peers, instructors, preceptors, team-members, families and clients
- Describe how information and communication technology is used to support effective client care in collaboration with other members of the healthcare team
- Demonstrate principles of assertiveness to confidently express differences, using appropriate language (saying no)
- Collaborate with team members to create trusting professional relationships

Grading System: Percentage

Passing Grade: 68%

Grading Weight:
Final Exam: 20 %
Assignments: 80 %

Number of Assignments: 3

Writing Assignments:
Assignments consist of analysing and performing communication skills: e.g., there is a post hoc reflection of communication skills, analysing a taped dialogue, and a communication skills demonstration

Percentage of Individual Work: 100

Course Offered in Other Programs: No

Text Books:
Required - Alfaro-LeFevre, 2013, Critical Thinking and Clinical Judgement (Saunders/Elsevier). Chapters Covered: All
Required - Adler et al., 2012, Looking Out, Looking In (Thompson/Nelson). Chapters Covered: All