PNUR 120 - Professional Communications 2

This course provides learners with an opportunity to develop professional communication skills with older adults and clients requiring end-of-life care. Interprofessional communication knowledge and skills are further developed.


Hours: 30 (Lecture Hours: 30)


Total Weeks: 10


Successful completion of Level 1 Courses and Consolidated Practice Experience 1


Non-Course Prerequisites:


PNUR 121: Professional Practice 2
PNUR 122: Health Promotion 2
PNUR 123: Variations in Health 2
PNUR 124: Pharmacology 2
PNUR 125: Integrated Nursing Practice 2     


Detailed Course Content, Topics and Sequence Covered:
Course outcomes will be met through examination and exploration of the following:
Professional Communication with the Older Adult
    - Exhibiting sensory deficits
    - Exhibiting language deficits
    - Exhibiting cognitive deficits
    - Exhibiting aggression
    - Exhibiting ineffective non-verbal approaches
    - Resolving conflict
    - Coordinating actions of others during an emergency
    - Problem solving and decision making
    - Adapting communication skills appropriate to the client
Relational Practice with the Older Adult:
    - Establishing trust
    - Honouring diversity
    - Displaying care and respect
    - Making environmental adaptations for the older adult with cognitive challenges
    - Dealing with agitation and aggressive behaviours effectively with cognitively intact individuals and those with cognitive challenges.
    - Sharing information with family in a respectful, understandable manner
Interprofessional communication
    - Communicating client information appropriately to health care team members
    - Using effective communication tools (e.g., SBAR: Situation-Background-Assessment-Recommendation)
    - Directing unregulated care providers with client care
    - Sharing knowledge with unregulated providers and learners
    - Managing conflict
    - Managing change 


Learning Outcomes:
Upon successful completion of this course, the learner will be able to:
1.   Demonstrate communications strategies to use with clients who have sensory, language and/or cognitive changes
2.   Describe and practice effective communication skills during critical incidents in a simulated environment
3.   Describe how to effectively communicate with clients and team members in end-of-life care
4.   Describe approaches to sharing information with clients and families in a respectful manner that is understandable, encourages discussion, and enhances participation in decision making
5.   Demonstrate use of various communication tools (e.g., SBAR)
6.   Explore strategies to give and receive feedback effectively with other health team members.
7.   Identify leadership style and how that may impact relationships with other health team members and clients
8.   Explain the relationship of communication and culture
9.   Identify challenges preventing effective communication across cultures
10. Explore communication approaches that are compassionate, culturally competent,and based on relationship-centred care for all cultures with consideration for First Nations,Inuit and Metis clients, their families and communities


Grading System: Percentage


Passing Grade: 68%


Percentage of Individual Work: 100


Percentage of Group Work: 0


Text Books:
Textbooks are subject to change.  Please contact the bookstore at your local campus for current book lists.