PNUR 230 - Professional Communication 3

This course focuses on specific professional communication skills used with clients and care providers across the lifespan, with an emphasis on care in the community.


Hours: 20 (Lecture Hours: 20)


APNP 130, APNP 131, APNP 132, APNP 133, APNP 134, APNP 135, APNP 136   
- OR - PNUR 110, PNUR 111, PNUR 112, PNUR 113, PNUR 114, PNUR 115, PNUR 116, PNUR 120, PNUR 120, PNUR 121, PNUR 122, PNUR 123, PNUR 124, PNUR 125, PNUR 126


Non-Course Prerequisites:


PNUR: 231, PNUR 232, PNUR 233, PNUR 235


Detailed Course Content, Topics and Sequence Covered: Course outcomes will be met through examination and exploration of the following:
-Integration of communication skills
-Ensuring continuity of care
-Problem solving and decision making
-Conflict resolution
-Age appropriate communications
-Adaptation of communication skills appropriate to the client
-Integration of relational practice
-Working with groups
-Encouraging responsibility for own health
-Communicating effectively with children
-Communicating effectively with clients experiencing mental illness
-Communicating effectively with clients with developmental disabilities
-Honoring diversity
-Caring and respect
-Integration of interprofessional communication
-Interprofessional conflict resolution 
-Guidelines for addressing disagreements
-Establishing a safe environment to express opinions
-Cultural safety
-Reaching consensus
-Coordinating actions of others during an emergency


Learning Outcomes: Upon successful completion of this course, the learner will be able to:
1.   Explain approaches to communicate with the interprofessional team to ensure the continuity of care
2.   Effectively facilitate discussion and interactions among team members in a simulated environment
3.   Facilitate collaborative problem-solving and decision-making
4.   Participate and be respectful of all members in collaborative decision making
5.   Describe strategies for managing interprofessional conflict
6.   Discuss specific communication strategies and approaches relative to clients with mental illnesses
7.   Identify communication indicators that may indicate when an individual may be at risk for self-harm or harm to others
8.   Identify communication strategies to de-escalate a volatile situation
9.   Discuss  the communication skills required for effective collaboration with Indigenous and non-Indigenous health care professionals, traditional medicine peoples/healers in the provision of effective health care for First Nation, Inuit, and Métis clients, families, and communities
10. Compare communication practices for health beliefs among different Indigenous peoples
11. Identify components that demonstrate a commitment to engage in dialogue and relationship building with different cultures, including cultural safety
12. Describe specific communication strategies and approaches relative to clients with developmental disabilities
13. Describe communication strategies to build positive relationships with children


Grading System: Percentage


Passing Grade: 68%


Text Books:
Textbooks are subject to change.  Please contact the bookstore at your local campus for current book lists.