Need IT Support?
If you need any help, contact the IT Helpdesk at (250) 784-7566phone, or email techsupport@nlc.bc.caemail. We’ve also provided a number of useful articles in our knowledge base below.
For staff IT issues, please contact: helpdesk@nlc.bc.caemail
Knowledge-base articles
COMPUTER REQUIREMENTS
HOW-TO FOR DOCUMENTS AND SOFTWARE
OneDrive: PDFnew windowHow to share documents from OneDrivePDFnew window
How to use NLC fillable PDF forms and create digital signaturePDFnew window (ex: LOA forms)
Microsoft Outlook: PDFnew windowHow to use Scheduling AssistantPDFnew window
TROUBLESHOOTING
HOW-TO STAY SAFE ON THE WEB – VIRUSES AND ONLINE THREATS
PDFnew windowPDFHow to avoid computer infections and phishing attacksPDFnew window
Technology on campus
NLC provides access to computers on all campuses, through the libraries or in separate labs. You can also charge mobile devices in the libraries. All campuses offer wireless internet. You can get the wi-fi password from Student Services or the libraries.
Note: All programs require students to have their own computers. We recommend a Windows-based laptop. For detailed computer requirements and recommendations, please review this article.PDFnew window
Mobile applications
NLC has several different applications that can be downloaded from your favourite app store.
Alertus
Alertus is our alert and emergency notification system. It uses audible and visual alerts via push notifications to warn the college community in the event of a lockdown situation. The Alertus Activator App allows authorized dispatchers to quickly send emergency notification alerts to faculty, staff, students, or personnel via tablets or smartphones.
Once installed, the code to activate this app is: 6521
My SSP
This app provides 24/7 support for students as part of the keep.meSafe program at NLC. Students can access the program anytime, anywhere, 24/7, to connect with a Student Support Advisor who speaks your language, understands your culture, and can work with you to succeed while studying abroad or at home.
Explore more services at NLC
Beyond IT, NLC has a variety of services to support our students, including learning support, child care and more. Visit our Student Services Hub for details.
